Unable to access the questionnaire

If you cannot access the answer pages, please check the possible causes below.

Blank page appears

• Delete your browser cache. Access may be unstable due to many open browser tabs or a full browser cache.
• Switch to a recommended browser or update your browser to the latest version.
• Check your internet connection.

Security error message

Error messages vary depending on the browser you are using. An error may occur due to your company's security settings. Please contact your IT department or the person in charge of the questionnaire.

"It is outside the questionnaire response period" message

The questionnaire is not open outside the response period. Please contact the person in charge of the questionnaire.

"Page not found" message

You cannot answer the questionnaire using multiple browser tabs. Use only one tab to view the questions page.

"Cannot be used with this browser" message

The answer page cannot be accessed in Microsoft Edge's "Internet Explorer" mode.

Select "Exit Internet Explorer mode" from the three-dot symbol in the upper right corner of the browser.

Recommend specifications

Please check the Recommend Specifications for compatible OS and browsers.

Further help

If you still cannot access the site, please contact us using this form with the following information:

• Screenshot of the error screen.
• PC and browser versions (e.g., PC: Windows 7, Browser: Google Chrome, etc.)